Musaned Domestic Workers Services is a key organization based in Ras Al Khaimah, operating within the Tadbeer framework to manage and support the employment of domestic workers. The company acts as a crucial link between applicants, employers, and government entities, ensuring compliance with UAE regulations and providing essential welfare and administrative services. Their work is vital in facilitating ethical and well-managed employment for domestic staff, with a specific focus on supporting Filipino nationals in the UAE
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Job Title: Welfare & Liaison Officer Job in RAK – Filipino Female (Musaned)
Full Time
📍 Location: Ras Al Khaimah, UAE 🇦🇪
Company: Musaned Domestic Workers Services
Apply nowPosition Overview: Welfare & Liaison Officer
Musaned Domestic Workers Services is seeking a dedicated and organized Filipino female professional to join their team as a Welfare & Liaison Officer. This role is at the heart of the company’s operations, combining direct welfare support with critical official liaison duties. You will be the primary point of contact for Filipino applicants and workers, providing guidance, managing cases, and ensuring their well-being. Simultaneously, you will act as the official link with the Philippine Embassy/Consulate, handling contract verification and documentation to ensure full compliance with both UAE and Philippine government requirements. This position is ideal for a compassionate, detail-oriented individual who thrives in a multi-faceted, regulated environment.
Key Responsibilities
The successful candidate will be entrusted with a blend of welfare, liaison, and reporting duties:
Welfare & Applicant Support:
- Provide front-line welfare support and guidance to Filipino applicants and domestic workers regarding Tadbeer procedures, contracts, and employer expectations.
- Handle inquiries and follow up on welfare-related cases, including complaints, disputes, and medical or emergency concerns, escalating sensitive matters appropriately.
- Maintain accurate, confidential case records and correspondence with applicants, employers, and embassy officials.
- Offer clear guidance and official referrals to support vulnerable applicants.
Liaison with Philippine Embassy (LO Function):
- Prepare, review, and submit employment contracts and all required documentation to the Philippine Embassy/Consulate for verification and attestation.
- Coordinate all embassy appointments, submissions, and follow-ups, meticulously tracking contract status to resolve discrepancies and avoid processing delays.
- Maintain organized, up-to-date records of all embassy submissions, approvals, and rejections.
Reporting & Compliance:
- Prepare and submit detailed weekly and monthly operational reports covering contract volumes, case resolutions, processing timelines, and key operational risks.
- Ensure all documentation and processes strictly comply with UAE labor laws, Tadbeer operational standards, and Philippine government requirements.
- Support internal and external audits and management reporting as required.
Coordination & Operations:
- Act as the central coordination bridge between Tadbeer operations, employers, applicants, and the Philippine Embassy.
- Support management in identifying and implementing process improvements to enhance service quality and turnaround times.
Candidate Requirements (Mandatory)
| Requirement Category | Specific Qualification |
|---|---|
| Nationality & Gender | Must be Filipino female (Filipina). |
| Residency & Age | Must be currently residing in the UAE. Candidates between 24 – 32 years old are preferred. |
| Core Skills | Excellent communication, organizational, and case management skills. Ability to handle sensitive welfare cases with professionalism, confidentiality, and empathy. |
| Language Proficiency | Fluency in English and Tagalog is essential for effective communication with applicants, employers, and the embassy. Knowledge of Arabic is an advantage. |
| Technical & Regulatory Knowledge | Strong understanding of UAE labor regulations for domestic workers, Tadbeer policies, and Philippine government overseas employment requirements is highly preferred. |
| Software Proficiency | Proficiency in MS Office (Word, Excel) for report generation and data management. |
Ideal Candidate Profile
The ideal officer for this role will be:
- A compassionate and patient advocate who can provide genuine support to workers while navigating complex regulations.
- A meticulous and reliable administrator, skilled in managing sensitive documentation and ensuring strict compliance.
- An effective communicator and diplomat, capable of building trust with applicants, employers, and official embassy staff.
- Organized and proactive, able to manage a high volume of cases, meet reporting deadlines, and contribute to process improvements.
What Musaned Offers
- Meaningful Impact: A role where you directly contribute to the welfare and fair treatment of domestic workers.
- Operational Variety: A dynamic position combining casework, official liaison, and compliance reporting.
- Professional Environment: Work within a structured organization operating under the official Tadbeer framework.
- Career Development: Opportunity to deepen expertise in UAE labor law and international worker welfare.
Frequently Asked Questions (FAQs)
1. Is a specific degree or qualification required?
The job description does not specify a particular degree. However, a background in social work, psychology, law, business administration, or a related field is highly advantageous. Crucially, relevant experience in welfare, case management, or administrative liaison roles is essential.
2. What is the “Tadbeer” framework?
Tadbeer is the official UAE government system and network of licensed centers that regulate the recruitment and employment of domestic workers. This role ensures all processes comply with Tadbeer’s operational standards and policies.
3. How much interaction will I have with the Philippine Embassy?
A significant portion of your time will be dedicated to this liaison function. You will be the primary point of contact for all contract verification and documentation submissions, making familiarity with embassy processes critical.
4. What are the main challenges of this role?
The primary challenges include managing sensitive welfare cases with empathy and discretion, ensuring zero-error documentation for government submissions, and effectively balancing support for workers with strict compliance to regulations.
How to Apply
If you are a Filipina professional in the UAE with a passion for worker welfare and the organizational skills to manage official processes, Musaned Domestic Workers Services encourages you to apply.
Submit your application via the official listing:
👉 Apply for Welfare & Liaison Officer Position
