This is a verified, active job listing available on Talabat’s official careers portal.
Job Title: Remote Customer Support Agent
Location: United Arab Emirates (Remote – UAE Based)
Company: Talabat
Type: Full-Time, Remote
About Talabat
Talabat is the leading food delivery and quick-commerce platform in the Middle East, operating across 9 countries. As part of the global Delivery Hero network, Talabat is known for its tech-driven logistics, customer-first culture, and rapid expansion. With growing demand in the UAE, Talabat is scaling its remote support team to ensure fast, friendly, and reliable service.
Role Overview
As a Remote Customer Support Agent, you’ll be the first point of contact for Talabat users, handling inquiries, resolving issues, and ensuring a smooth delivery experience. You’ll work remotely from anywhere in the UAE, supporting customers via chat, email, and phone.
Key Responsibilities
- Respond to customer queries via live chat, email, and phone
- Resolve complaints related to orders, payments, and delivery delays
- Coordinate with restaurants, riders, and internal teams to resolve issues
- Maintain high satisfaction scores and meet response time targets
- Document interactions and escalate unresolved cases
- Stay updated on platform changes, promotions, and service policies
Required Skills & Qualifications
- 1–3 years of customer service experience, preferably in e-commerce or delivery
- Fluent in English; Arabic is a plus
- Strong communication and problem-solving skills
- Ability to multitask and work independently
- Familiarity with CRM tools and ticketing systems
- UAE residency or work eligibility required
Why Work at Talabat?
- Remote work flexibility with UAE-based teams
- Competitive salary and performance bonuses
- Career development and internal mobility
- Inclusive, fast-paced culture with global exposure
- Opportunity to impact customer experience across the region
FAQs
Is this job still open?
Yes. As of November 2025, Talabat is actively hiring remote support agents via its careers portal
Is this a work-from-home role?
Yes. You’ll work remotely from anywhere in the UAE.
Do I need delivery experience?
No. Prior customer service experience is preferred.
What are the working hours?
Shifts vary, including evenings and weekends. Flexibility is required.
Can I apply from outside the UAE?
No. You must be based in the UAE or have valid work eligibility.