Talabat is the leading food delivery and quick-commerce platform in the Middle East, operating across 9 countries. As part of the global Delivery Hero network, Talabat is known for its tech-driven logistics, customer-first culture, and rapid expansion. With growing demand in the UAE, Talabat is scaling its remote support team to ensure fast, friendly, and reliable service.
Role Overview
As a Remote Customer Support Agent, you’ll be the first point of contact for Talabat users, handling inquiries, resolving issues, and ensuring a smooth delivery experience. You’ll work remotely from anywhere in the UAE, supporting customers via chat, email, and phone.
Key Responsibilities
Respond to customer queries via live chat, email, and phone
Resolve complaints related to orders, payments, and delivery delays
Coordinate with restaurants, riders, and internal teams to resolve issues
Maintain high satisfaction scores and meet response time targets
Document interactions and escalate unresolved cases
Stay updated on platform changes, promotions, and service policies
Required Skills & Qualifications
1–3 years of customer service experience, preferably in e-commerce or delivery
Fluent in English; Arabic is a plus
Strong communication and problem-solving skills
Ability to multitask and work independently
Familiarity with CRM tools and ticketing systems
UAE residency or work eligibility required
Why Work at Talabat?
Remote work flexibility with UAE-based teams
Competitive salary and performance bonuses
Career development and internal mobility
Inclusive, fast-paced culture with global exposure
Opportunity to impact customer experience across the region
FAQs
Is this job still open?
Yes. As of November 2025, Talabat is actively hiring remote support agents via its careers portal
Is this a work-from-home role?
Yes. You’ll work remotely from anywhere in the UAE.
Do I need delivery experience?
No. Prior customer service experience is preferred.
What are the working hours?
Shifts vary, including evenings and weekends. Flexibility is required.
Can I apply from outside the UAE?
No. You must be based in the UAE or have valid work eligibility.
Join a fast-paced digital agency and lead custom WordPress builds for global clients. Sponge Digital is expanding its development team and looking for a senior-level expert to drive innovation, performance, and scalability.
As a Senior WordPress Developer at Sponge Digital, you’ll be responsible for building and maintaining high-performance websites, customizing themes and plugins, and collaborating with designers and strategists to deliver seamless user experiences. You’ll also mentor junior developers and contribute to technical planning.
Key Responsibilities
Develop and maintain WordPress-based websites using HTML, CSS, JavaScript, and PHP
Customize and configure themes and plugins to meet client requirements
Optimize websites for speed, SEO, and mobile responsiveness
Collaborate with designers and project managers on layout and UX
Troubleshoot bugs and deploy updates across staging and production
Ensure cross-browser compatibility and accessibility compliance
Lead code reviews and enforce best practices
Required Skills & Qualifications
4+ years of WordPress development experience
Strong command of PHP, JavaScript, MySQL, HTML5, CSS3
Experience with ACF, Gutenberg, WooCommerce, and REST APIs
Familiarity with Git, deployment workflows, and staging environments
Ability to write clean, modular, and reusable code
Strong communication and documentation skills
Bachelor’s degree in Computer Science or equivalent experience
Why Work at Sponge Digital?
Remote-first culture with flexible hours
Competitive salary and performance bonuses
Opportunity to work on global brands and high-traffic websites
Collaborative team with strong design and strategy support
Career growth into Lead Developer or Technical Architect roles
FAQs
Is this role open to Pakistan-based developers?
Yes. Sponge Digital actively recruits remote developers from Pakistan and other South Asian markets.
Is this a freelance or full-time role?
This is a full-time remote position with long-term growth potential.
What’s the interview process like?
Initial screening, followed by a technical test and two rounds of interviews (technical + cultural fit).
Do I need agency experience?
Preferred but not required. Strong freelance portfolios are also considered.
What tools will I use?
You’ll work with GitHub, Figma, Slack, Trello, and deployment tools like WP Engine or Kinsta.
The shift to remote work in the Gulf is no longer just a pandemic trend — it’s a strategic move. Companies are expanding their digital footprint across borders, and remote marketing teams allow them to scale faster, reduce overhead, and tap into global talent.
Analytics & Reporting (GA4, Meta Insights, Excel dashboards)
💡 Tip: Showcase your portfolio or case studies in your CV or LinkedIn profile.
Salary Overview
Role Type
Salary Range (AED/month)
Digital Marketing Executive
8,000–10,000
Content Creator
6,000–8,000
Google Ads Specialist
10,000–12,000
SEO & CRM Associate
7,000–9,000
Account Manager
9,000–11,000
Freelancers may earn per project (AED 1,500–5,000) depending on scope.
Visa & Hiring Preferences
Most companies prefer:
Candidates already in the UAE or Gulf
Visit visa holders with immediate availability
Freelancers with invoice capability
Remote workers with flexible hours and time zone overlap
📌 No work permit needed for freelance contracts. Full-time roles may require employment visa sponsorship.
Work Locations & Time Zones
While roles are remote, companies often operate from:
Dubai (Business Bay, JLT, Internet City)
Riyadh (King Abdullah Financial District)
Doha (West Bay, Lusail)
Abu Dhabi (Masdar City, Reem Island)
Most teams work Monday to Friday, 9am–6pm Gulf Standard Time.
Interview & CV Tips
To stand out:
Use a clean, modern CV layout (PDF format)
Include portfolio links (Behance, Notion, Google Drive)
Highlight tools used (GA4, Meta Ads, Canva, etc.)
Mention remote work experience or freelance projects
Add WhatsApp number and availability status
Dress professionally for video interviews
💬 Tip: Mention “available for remote work” in your headline or summary.
Legal & Safety Tips
Use contracts for freelance work (basic NDA + scope)
Avoid unpaid trial tasks — request compensation or limit scope
Never share passwords or admin access without agreement
Use secure payment platforms (Payoneer, Wise, bank transfer)
Respect client confidentiality and copyright laws
📞 Freelance Support:
UAE Freelance Visa: GoFreelance.ae
MOHRE UAE: 800 60
Saudi Labor Hotline: 19911
Mental Health & Remote Work Balance
Remote work offers flexibility, but burnout is real. Gulf companies are investing in:
Virtual wellness sessions
Flexible hours and async workflows
Mental health days
Online team-building activities
Access to coworking spaces (optional)
💡 Tip: Use tools like Notion, Trello, and Slack to stay organized and connected.
Final Checklist for Applicants
Task
Status
Updated CV with portfolio
✅ Required
Remote work availability
✅ Required
Time zone compatibility
✅ Preferred
Freelance invoice capability
✅ Optional
Interview readiness
✅ Required
FAQs for remote digital marketing
Can I apply for remote digital marketing jobs if I live outside the Gulf?
Yes. Many Gulf-based companies hire remote marketers from Asia, Africa, and Europe. However, UAE or Gulf residents are often prioritized for full-time roles and faster onboarding
Do I need a freelance license or visa to work remotely for Gulf companies?
Not always. For freelance contracts, you don’t need a UAE work permit. But if you’re hired full-time, the company may sponsor your employment visa. Freelancers in the UAE can also apply for a GoFreelance license
What skills are most in demand for remote marketing roles?
Top skills include: SEO & Google Ads Social media strategy (Instagram, LinkedIn, TikTok) Email marketing (Mailchimp, HubSpot) Content writing & blogging Canva, Figma, Adobe Express GA4, Meta Business Suite, Excel dashboards
What’s the average salary for remote digital marketing jobs in the Gulf?
Salaries range from AED 6,000 to AED 12,000/month, depending on experience and specialization. Freelancers may earn AED 1,500–5,000 per project
How do I avoid scams or unpaid trial tasks when applying remotely?
Use verified platforms like Bayt, GulfTalent, and Naukrigulf Request a contract or NDA before starting Avoid sharing passwords or admin access without agreement Clarify payment terms and deliverables upfront
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