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 Administrative Assistant at Saad Investment (Hotel Division) (Saudi Arabia)

Administrative Assistant Job in Taif - Hotel Operations (Saad Investment)

Saad Investment (سعد للاستثمار) is a Saudi investment company with diverse business interests, including a presence in the hospitality sector. The company is committed to operational excellence and quality service, and this role is based within its hotel management operations in the beautiful city of Taif. The company provides a supportive environment where efficient administration is valued as a key contributor to guest and business satisfaction.

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Position Overview: Administrative Assistant (Hotel Operations)

Saad Investment is seeking a professional and organized Administrative Assistant to provide essential support to its hotel management team in Taif. This mid-career role is the organizational hub of the hotel’s administrative functions, ensuring smooth workflow, effective communication between departments, and high-quality office management. The ideal candidate is a detail-oriented professional with experience in the hospitality sector who can manage correspondence, coordinate meetings, support various hotel departments, and contribute to a polished and efficient operational environment.

Key Responsibilities

The successful candidate will be entrusted with the following core administrative duties:

  • Correspondence & Communication Management: Organize and manage all incoming and outgoing correspondence, including emails, official letters, and reports. Handle employee and visitor inquiries professionally, directing them to the appropriate department.
  • Reporting & Scheduling: Prepare schedules, periodic reports, and presentations for hotel management. Document meeting minutes and action items as required.
  • Cross-Departmental Support: Provide crucial administrative support to key hotel departments such as Reception, Human Resources, and Finance, ensuring seamless inter-departmental workflow.
  • Records & File Management: Maintain and archive administrative files, records, and documentation in a highly organized and accessible manner.
  • Office Supply & Purchase Coordination: Monitor office supply levels and assist with purchase requests to ensure the office runs without interruption.
  • Policy Adherence: Ensure all administrative tasks comply with hotel policies and standard operating procedures.

Candidate Requirements

Requirement CategorySpecific Qualification
EducationBachelor’s degree in Management, Business Administration, or a closely related field.
ExperiencePrevious experience in administrative roles is required. Experience specifically within the hospitality sector is strongly preferred.
Technical SkillsProficiency in using computers and Microsoft Office programs (Word, Excel, PowerPoint, Outlook) is essential.
Personal SkillsExcellent organizational and communication skills. Must be polite, well-presented, and possess a keen attention to detail and accuracy.
Work EthicAbility to work effectively under pressure, ensure team collaboration, and handle information with professionalism and discretion.

Ideal Candidate Profile

The ideal candidate for this role will be:

  • The organizational backbone of the office, ensuring that no task falls through the cracks and that communication flows smoothly across departments.
  • professional and polished communicator who interacts with employees, management, and visitors with courtesy and efficiency.
  • Meticulous and accurate, taking pride in maintaining impeccable records and error-free documentation.
  • calm and effective multitasker, able to juggle various administrative demands in a fast-paced hotel environment while maintaining a positive attitude.

Work Context

  • Sector: Hospitality (Hotel Operations).
  • Location: Based in the hotel or corporate office in Taif.
  • Environment: Fast-paced, requiring coordination with multiple dynamic departments (Front Office, Housekeeping, F&B, HR, Finance).

Frequently Asked Questions (FAQs)

1. Why is hospitality sector experience preferred?

Working in a hotel involves unique operational rhythms (24/7 operations, guest-centric focus, multiple departments). Experience in this sector means you are already familiar with these dynamics, the terminology, and the need for seamless inter-departmental coordination.

2. What are the main administrative tasks for the HR and Finance departments?

Support could include assisting with new hire paperwork (HR), processing invoices or purchase requests (Finance), maintaining employee records, and helping with the coordination of training sessions or payroll documentation.

3. Is this role strictly a desk job?

While primarily office-based, the role requires significant interaction with various departments and personnel. You are a central hub, so mobility within the hotel to liaise with different teams may be required.

4. What is the career progression potential?

A successful Administrative Assistant in a hotel can progress to Executive Assistant to the General Manager, Office Manager, or move into specialized roles in Human Resources, Front Office management, or Sales Coordination.

How to Apply

If you are an organized and professional administrator with a desire to work in the dynamic hospitality sector in Taif, Saad Investment encourages you to apply.

Submit your application via the official listing:
👉 Apply for Administrative Assistant Position

مشرف استقبال (Front Desk Supervisor) at Ramada by Wyndham Makkah Zad Al Rawda (Saudi Arabia)

Front Desk Supervisor Job in Mecca - (Saudi Arabia)

Ramada by Wyndham Makkah Zad Al Rawda is a reputable international hotel located in the holy city of Mecca. Part of the globally recognized Wyndham Hotels & Resorts group, the hotel is dedicated to providing comfortable, respectful, and professional hospitality services to its guests, upholding the highest standards of service expected from a world-class brand in this unique and spiritually significant destination.

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Position Overview: مشرف استقبال (Front Desk Supervisor)

Ramada by Wyndham Makkah is seeking a professional and experienced male Saudi national to join their leadership team as a Front Desk Supervisor (مشرف استقبال). This mid-career role is pivotal to the guest experience, requiring a leader who can expertly manage the daily operations of the front desk, supervise the reception team, and ensure seamless check-in/out processes. You will be the face of the hotel’s operational excellence, handling guest inquiries, resolving issues promptly, and coordinating with other departments to maintain the highest level of service quality and guest satisfaction.

Key Responsibilities

The successful candidate will be entrusted with the following supervisory duties:

  • Team Leadership & Management: Schedule shifts, train new staff, and evaluate the performance of the front desk team to ensure adherence to hotel standards and exceptional guest service.
  • Front Desk Operations Supervision: Oversee all check-in, check-out, and reservation processes, handling complex bookings and VIP guest arrivals with professionalism.
  • Guest Service & Problem Resolution: Address and resolve guest complaints, inquiries, and special requests immediately and professionally to enhance their overall experience.
  • Operational Coordination: Maintain constant communication with the Housekeeping department to ensure room readiness and with Maintenance to ensure facility safety and functionality.
  • Financial Oversight: Review payments, invoices, and deposits, ensuring staff compliance with cash and credit policies.
  • Reporting & Systems: Review daily reports such as night audit summaries and room status reports. Must be proficient in Property Management Systems (PMS) like Opera or IDS.

Candidate Requirements (Mandatory)

Requirement CategorySpecific Qualification
Nationality & GenderSaudi national (مواطن سعودي) and male.
Experience2-5 years of relevant experience in a front desk or guest services role within the hospitality industry, with proven supervisory experience.
Language SkillsExcellent command of the English language is required to interact with guests professionally.
Technical SkillsProficiency in Hotel Property Management Systems (PMS) such as Opera or IDS, and Microsoft Office.
LocationMust be currently residing in Mecca, Saudi Arabia.
Core CompetenciesStrong leadership, communication, problem-solving skills, and the ability to work under pressure during peak times.

Ideal Candidate Profile

The ideal supervisor for this role will be:

  • natural leader and mentor who can train, motivate, and guide a team to deliver consistent, high-quality service.
  • calm and professional problem-solver, adept at thinking on their feet to resolve guest issues effectively and maintain satisfaction.
  • Detail-oriented and financially aware, ensuring accuracy in all front desk transactions and reporting.
  • Service-oriented and culturally sensitive, understanding the unique needs of guests visiting Mecca.

Frequently Asked Questions (FAQs)

1. Is this role exclusively for Saudi nationals?

Yes, this position is advertised for Saudi nationals only (للسعوديين فقط), in line with nationalization (Saudization) efforts in the hospitality sector.

2. How critical is PMS (Opera/IDS) experience?

It is essential. Proficiency in a major Property Management System is a core technical requirement for managing reservations, guest accounts, and daily operations efficiently.

3. What are the biggest challenges in this role?

Managing the high-pressure environment during peak check-in/out times, handling guest complaints with diplomacy, and ensuring flawless coordination between housekeeping and the front desk for room availability.

4. What career progression opportunities exist?

As a supervisor within an international brand like Wyndham, this role can be a stepping stone to Front Office Manager, Duty Manager, or other operational management positions within the hotel or the wider group.

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