Founded in 1921, Haji Husein Alireza & Co. Ltd. (HHA) is one of Saudi Arabia’s oldest and most respected automotive companies. With a legacy of excellence in vehicle distribution, service, and customer care, HHA represents leading global brands and operates a nationwide network of service centers.
As part of its continued commitment to quality and customer satisfaction, HHA is now hiring a Service Advisor to join its aftersales team—offering a dynamic role in a fast-paced, client-facing environment.
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Job title: Service Advisor
Mid-Career · Full-Time · Apply Now
📍 Location: Saudi Arabia
🏢 Company: Haji Husein Alireza & Co. Ltd.
Job Overview: Service Advisor
The Service Advisor acts as the primary liaison between customers and the technical team, ensuring that vehicle service needs are accurately assessed, communicated, and fulfilled. This role requires a blend of technical understanding, customer service, and sales acumen.
Ideal for Saudi nationals with a background in automotive service or customer-facing roles, this position offers career growth within one of the Kingdom’s most established companies.
Key Responsibilities
- Greet customers and assess their service needs professionally
- Explain service procedures, timelines, and costs clearly
- Coordinate with technicians to ensure accurate job execution
- Maintain detailed records of service requests and customer interactions
- Promote additional services and maintenance packages when appropriate
- Ensure customer satisfaction and resolve complaints effectively
- Use CRM and MS Office tools to manage appointments and documentation
- Uphold company standards in appearance, punctuality, and professionalism
Required Skills & Qualifications
- Saudi National (male candidates preferred)
- Technical Diploma or Bachelor’s Degree in a relevant field
- Strong command of Arabic and English
- Proficient in MS Word, Excel, and PowerPoint
- Excellent communication and negotiation skills
- Ability to work under pressure and manage multiple tasks
- High attention to detail and accuracy
Career Level & Work Environment
This is a mid-career role suited for professionals with 3–5 years of experience in automotive service, customer support, or technical sales. You’ll work in a structured, team-oriented environment with opportunities for advancement and training.
FAQs
Is this role open to non-Saudis?
No. This position is reserved for Saudi nationals.
Is automotive experience required?
Preferred but not mandatory. Strong customer service and technical communication skills are essential.
What software will I use?
MS Office (Word, Excel, PowerPoint) and internal CRM systems.
Is this a sales role?
It includes sales elements such as upselling services, but the core focus is customer service and coordination.
What are the working hours?
Standard full-time hours, with occasional flexibility based on service center needs.
