Cura Dental Clinic is a distinguished healthcare provider based in Riyadh, specializing in high-quality dental care. The clinic is expanding its focus and leadership to encompass a broader spectrum of aesthetic and dermatological services, seeking an integrated manager to oversee both operational excellence and strategic growth in this competitive sector.
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Job Title: Medical Operations & Marketing Manager
Full-Time
📍 Location: Riyadh, Saudi Arabia 🇸🇦
Company: Cura Dental Clinic
Apply nowPosition Overview: Medical Operations & Marketing Manager
Cura Dental Clinic is seeking a dynamic and experienced Medical Operations & Marketing Manager. This is a unique dual-role designed for a professional who can seamlessly bridge clinical management with strategic marketing. The ideal candidate must have proven, hands-on experience working within Riyadh’s private healthcare market, specifically in dental, dermatology, and aesthetic/cosmetic clinics. You will be responsible for ensuring daily operational smoothness while driving patient acquisition and brand growth through compliant, effective medical marketing.
Key Responsibilities
The successful candidate will be entrusted with the following integrated duties:
- Medical Operations Management: Supervise daily clinic operations, workflow, and staff coordination (medical, front desk, support) to ensure a high-quality, efficient patient experience and optimal performance.
- Strategic Medical Marketing: Develop and execute comprehensive marketing strategies to increase patient acquisition, retention, and brand visibility, strictly adhering to Saudi healthcare marketing regulations.
- Performance & Compliance Monitoring: Track clinic KPIs, patient satisfaction scores, and operational metrics. Ensure full compliance with Saudi Ministry of Health regulations and internal clinic policies.
- Stakeholder & Partner Management: Manage relationships with suppliers, marketing agencies, and external partners to support both operational and promotional needs.
- Reporting & Strategy: Prepare and present detailed operational and marketing performance reports to senior management, using insights to recommend improvements.
Candidate Requirements (Mandatory)
| Requirement Category | Specific Qualification |
|---|---|
| Riyadh Experience | Mandatory previous, hands-on professional experience within Riyadh’s private healthcare sector. |
| Sector Expertise | Strong, proven background working in Dental, Dermatology, and Aesthetic/Cosmetic clinics. |
| Dual-Role Experience | Demonstrated experience in both medical operations management and medical marketing. |
| Regulatory Knowledge | Strong understanding of healthcare operations and marketing regulations in Saudi Arabia. |
| Skills | Excellent leadership, communication, organizational, and multitasking skills under pressure. |
Ideal Candidate Profile
The ideal manager for this role will be:
- A bilingual (Arabic/English) operator-marketer with deep roots and a proven network in Riyadh’s specialized aesthetic and dental clinic landscape.
- Equally analytical and creative, capable of optimizing clinic schedules and supplier contracts one moment, and crafting a compelling digital campaign the next.
- A compliance-savvy leader, treating regulatory adherence in operations and marketing as a fundamental business practice, not an obstacle.
- A patient-centric and results-driven professional, focused on both the quality of the clinical journey and the metrics that drive business growth.
Preferred Qualifications
- Education: Bachelor’s degree in Healthcare Management, Marketing, Business Administration, or a related field.
- Experience: Prior experience managing multi-specialty medical clinics.
Frequently Asked Questions (FAQs)
1. Why is Riyadh-specific experience mandatory?
The Riyadh market for premium dental and aesthetic services has unique competitive dynamics, patient demographics, and regulatory enforcement. Local experience is critical for effective marketing, supplier negotiation, and operational management.
2. Can someone with only operations OR marketing experience apply?
No. The role explicitly requires proven experience in both domains. The clinic seeks one integrated leader to own the entire patient journey from first marketing touchpoint to clinical service delivery and follow-up.
3. What does “medical marketing” entail in the Saudi context?
It involves marketing healthcare services within strict ethical and legal guidelines set by the Saudi Ministry of Health. This includes digital marketing (social media, SEO), traditional advertising, branding, promotions, and community outreach—all while avoiding unsubstantiated claims and ensuring patient privacy.
4. What are the key performance indicators (KPIs) for this role?
KPIs will likely include patient volume, revenue targets, patient satisfaction scores (NPS), operational efficiency metrics (wait times, utilization), marketing ROI, and digital engagement metrics.