📋 Quick Overview

📄 Job Description

✓ Requirements

• ✓ Key Responsibilities:
• ✓ Assist customers/drivers with inquiries, complaints, and requests through chat, calls and walk-in.
• ✓ Ensure high-quality service delivery while meeting defined performance metrics.
• ✓ Troubleshoot basic technical issues related to the application.
• ✓ Answer incoming calls and respond to customer inquiries efficiently and professionally
• ✓ Make outbound calls to follow up on customer issues or sales leads (if applicable)
• ✓ Provide accurate, valid, and complete information using the right methods/tools
• ✓ Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution
• ✓ Maintain detailed records of all customer interactions in the CRM system
• ✓ Requirements:
• ✓ 2+ years’ experience in a similar role
• ✓ Fluency in English (written & verbal) and Arabic (written & verbal).
• ✓ Flexibility to work different shifts, including nights, weekends, and holidays.
• ✓ Strong problem-solving skills and a customer-centric approach.
• ✓ Ability to handle high chat and call volumes during peak hours.
• ✓ Six-day work week availability with the capability to coordinate with multiple departments for complex queries.

📬 How to Apply