Customer Service Representative
at ROMANA SKILLS TRAINING
Position
Customer Service Representative
Job Type
Full-time
Openings
2
Salary
AED 5,556 – AED 7,407
📋 Quick Overview
Country
Uae-dubai
Posted Date
March 31, 2026
Required Skills
High school diploma or equivalent; diploma or certificate in customer service or business administration is preferred
Minimum 1 year of experience in a customer servicecall centeror administrative rolepreferably in the education or training sector
Proficiency in Microsoft Office applications including OutlookWordand Excel
Strong written and verbal communication skills in English; proficiency in Arabic is an advantage
Organizational skills with attention to detail
Ability to manage multiple tasks and prioritize effectively
Professional demeanor with a customer-focused approach
Ability to work independently and collaboratively within a team
📄 Job Description
is seeking a Customer Service Representative to manage inquiries related to professional training programs, certifications, and auditing services. This role involves handling inbound calls and emails, assisting with course registrations, and providing accurate information to clients. The position follows a 9:00 AM to 5:00 PM schedule and reports to the Customer Service Supervisor.
✓ Requirements
- ✓ Key Responsibilities:
- ✓ Respond to incoming calls and email inquiries about training courses, certification programs, and audit services
- ✓ Provide information on course schedules, fees, eligibility criteria, and registration procedures
- ✓ Process course registrations, issue invoices, and follow up on payments as directed
- ✓ Coordinate with trainers and internal teams to confirm class availability and participant slots
- ✓ Maintain accurate records of client interactions, registrations, and feedback in the company database
- ✓ Assist clients with certificate issuance and post-training support
- ✓ Resolve routine inquiries and escalate complex issues to the appropriate department or manager
- ✓ Support the preparation of training materials and participant lists as needed
- ✓ Follow up with prospective students and respond to requests in a timely manner
📬 How to Apply
📅 Posted: March 31, 2026🏷️ Job ID: job_69cb833ecefc5_7644📍 Category: Uae-dubai
⚠️ Important: This job posting will expire and be automatically removed on April 30, 2026.